Return & Refund Policy
Effective Date: July 1, 2026
Customer satisfaction is important to ORISIL.
Eligible Returns
Returns are accepted only if:
Incorrect product delivered.
Product received in damaged condition.
Manufacturing defect is identified.
Product is unopened, unused, and in its original packaging.
Customers must notify ORISIL within 48 hours of delivery.
Non-Returnable Items
Returns will not be accepted for:
Opened or used products.
Products damaged due to improper storage or handling.
Products purchased during clearance or special promotional sales.
Products where the seal has been broken.
Return Process
Customers should contact customer support with:
Order Number
Invoice
Product Photos
Damage Photos (if applicable)
Our team will review the request before approving the return.
Refunds
Approved refunds will be processed within 7–10 business days after successful inspection of the returned product.
Refunds will be credited through the original payment method.
Replacement
Where applicable, ORISIL may offer a replacement instead of a refund.
Cancellation
Orders may be cancelled before dispatch.
Orders already shipped cannot be cancelled and will be handled under the Return Policy.
Contact
For any return or refund assistance, please contact ORISIL Customer Support.